The guarantee and its peculiarities
Buying a product is an important event, and every buyer expects the product to be of high quality and functional. However, sometimes it happens that the purchased goods turn out to be defective or do not correspond to the specified characteristics. In such cases, the guarantee becomes an important tool to protect the buyer's interests.
Warranty registration and warranty claim
If your product is defective and is covered by the manufacturer's warranty, you must first contact customer service. In the personal area of our online shop you will find all the information you need to register a guarantee or a guarantee case. Here you can view the details of your order, including proof of purchase, date of purchase, current warranty period and exact contact procedure.
Return process
To ensure a smooth process, you must register the defect using the returns function of the online shop or contact customer service. All necessary information is available to you during the return process.
If, when checking the defective product, it turns out that the repair does not fall under the warranty conditions, you can order a paid repair. In this case, your costs will be justified by a thorough examination of the device.
Return of goods
Some manufacturers offer additional voluntary warranty services. In this case, you can contact the service centers directly or use the services of our shop. This ensures faster processing and the possibility of direct contact with the manufacturer.
Conclusion
A guarantee is your protection as a buyer. It gives you confidence in the quality and reliability of the product you purchase. Find out more about warranty and service conditions in our general terms and conditions.
